DELIVERY & TIMES
If you place your order before 2pm AEST Monday - Friday it will be dispatched on the same day. If an order is placed after 2pm, on a weekend or public holiday, it will be dispatched the following business day. Once an order has been placed we cannot alter the delivery address, so please ensure that all details provided are correct.
Our team is working hard to pick and pack your order. Once the order is ready to go, you will receive a dispatch confirmation email which will provide you with the parcel tracking details.
We want you to enjoy your beautiful purchase as soon as possible so we can ship your items using either Standard or Express shipping through Australia Post. Standard shipping will take 2 to 6 business days or Express shipping will take 1 to 4 business days to arrive. We endeavour to ship your order within these specified timeframes, however please keep in mind that unforeseen delays in shipping can occur during busy periods.
Orders over $500 AUD will receive complimentary shipping. For orders under $500 AUD there will be a flat rate of $10 AUD.
A flat rate of $15 AUD will apply on all orders.
If you would like to return or exchange your Scout & Roe purchase please contact our e-boutique Customer Experience team via email at firstname.lastname@example.org within 14 days of receiving your order.
Our team will happily assist you by issuing you with a Return Authorisation Number. We will need you to provide your name, order number and reason for your return.
Our Online Returns Policy includes the rights you hold under the Australian consumer law and provides you with additional information in addition to those rights.
CHANGE OF MIND
We understand that shopping online is not always easy, so if you receive your item and decide it is not quite right you are welcome to send back to us and we will issue you with a refund or exchange on all full priced items.
Scout & Roe believe quality is imperative and we endeavour to deliver that with every piece we produce. Every item is carefully checked before being picked, packed and sent but if you have received a faulty item please contact the e-boutique Customer Experience team immediately with your request for a refund or exchange. Once we have received the item we will have it assessed by our Quality Control team and contact you directly.
Once a return has been assessed and a successful outcome has been reached, our team will notify you via email and the original payment method will be refunded in full.
If you would like to exchange your item for a different size or style please let our e-boutique Customer Experience team know and they will be happy to assist you.
Scout & Roe are not liable for the loss of an item when it is being returned to us. Please ensure you are packaging your return securely and using registered mail. We do not offer a refund on shipping costs for goods being sent back. You will need to cover the cost of this and postage for any items that are being processed as an exchange.
All returns must be returned to our e-boutique in original packaging and the item must be as new in an unworn, saleable condition.