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Customer Care

Could you help me with sizing?

We have a size guide available online but if you need further assistance you are welcome to contact our e-boutique Customer Experience team.

What payment methods do you accept?

We accept major credit cards and PayPal.

Do I need to set up an account to place an order?

We recommend setting up an account when you make your first purchase with Scout & Roe as this provides you with order details, history and tracking information, but you can also checkout as a guest. 

Can I change or cancel my order?

At this time we are unable to make any changes to your order and are unable to cancel it once it has been dispatched.

When will my order be dispatched?

If you place an order before 2pm AEST Monday - Friday it will be dispatched on the same day. If an order is placed after 2pm, on a weekend or public holiday, it will be dispatched the following business day. Once an order has been placed we cannot alter the delivery address, so please ensure that all details provided are correct. 

How long until I receive my order?

We want you to enjoy your beautiful purchase as soon as possible so we can ship your items using either Standard or Express shipping through Australia Post. Standard shipping will take 2 to 6 business days or Express shipping will take 1 to 4 business days to arrive. We endeavour to ship your order within these specified timeframes, however please keep in mind that unforeseen delays in shipping can occur during busy periods. 

Can I get free shipping?

Orders over $500 AUD will receive complimentary standard shipping. Normal charges apply for express shipping.

What if I change my mind or my item doesn't fit?

We understand that shopping online is not always easy, so if you receive your item and decide it is not quite right you are welcome to send back to us and we will issue you with a refund or exchange on all full priced items.  Please contact our e-boutique Customer Experience team via email at returns@scoutandroe.com within 14 days of receiving your order.